SMS Terms & Conditions

Last updated: March 2026

By providing your mobile phone number and giving your explicit consent during your service agreement signing, you may receive text messages related to the services provided to you by your septic service company. These messages may include:

  • Appointment reminders and scheduling confirmations
  • Job status updates (scheduled, en route, completed)
  • Invoice and payment reminders
  • Service-related notifications from your provider

How Consent Is Collected

SepticCycle is a B2B platform used by independent septic service companies to manage their customers and field operations. SMS consent is collected directly from you — the customer — during the digital service agreement signing process.

When you receive a contract signing link from your septic service provider, the signing page includes an optional, unchecked-by-default SMS opt-in checkbox. You must actively check this box yourself to consent to receiving text messages. This checkbox:

  • Is never pre-checked
  • Is completely separate from the service agreement you are signing
  • Is never required to complete your service agreement or receive service
  • Is checked only by you, on your own device, with full disclosure of what you are agreeing to

Exact opt-in language shown on the signing page (verbatim)

“I consent to receive SMS appointment reminders and service notifications from [Company Name]. Msg & data rates may apply. Message frequency varies (typically 1–5 messages per service event). Reply STOP to unsubscribe or HELP for assistance.”

This text appears directly beside an unchecked checkbox under the heading OPTIONAL — TEXT MESSAGE NOTIFICATIONS. Below the checkbox, a secondary line reads: “This is completely optional and separate from your service agreement. Your service will not be affected if you do not consent.”

www.septiccycle.com/sign/035c6e0a-5ce0-44ad-8b53-18e82868822f?token=...
Full browser view of the live customer-facing contract signing page at www.septiccycle.com showing the signature form, terms checkbox, and the optional unchecked SMS opt-in checkbox with full disclosure language

Close-up: SMS opt-in checkbox (unchecked by default)

Close-up of the SMS opt-in section — OPTIONAL TEXT MESSAGE NOTIFICATIONS heading, unchecked checkbox, full consent language with STOP and HELP instructions, and disclaimer that consent is not required for service

Above: The SMS opt-in checkbox as it appears on the live customer-facing contract signing page at www.septiccycle.com/sign/[contract-id]. The checkbox is unchecked by default. The customer checks it themselves on their own device — no staff member ever checks this box on the customer’s behalf. Consent is timestamped at the moment the customer checks the box.

Customers may also opt in at any time by texting START to their service provider’s assigned phone number.

Consent Is Never Required for Service

Opting in to SMS notifications is entirely voluntary. Customers who do not consent will receive the same level of service with no restrictions. SMS consent is never bundled with any other agreement, terms of service, or service contract.

Message Frequency

Message frequency varies based on your service schedule and account activity. Typical usage is 1–5 messages per service event.

Opting Out

You can opt out of SMS notifications at any time by replying STOP to any message you receive. You will receive a confirmation and no further texts will be sent:

Confirmation message after STOP

“You have been unsubscribed from [Company Name] notifications. No further messages will be sent. Reply START to re-subscribe.”

You can opt back in at any time by replying START to the same number or by contacting your service provider directly.

Costs

Message and data rates may apply. SepticCycle and your service provider are not responsible for any charges from your mobile carrier.

Help

For assistance, reply HELP to any message. You will receive a response with contact information for your service provider and SepticCycle support:

Automated HELP reply

“For help with SMS notifications from [Company Name], contact [company phone]. For SepticCycle platform support: support@septiccycle.com. Msg & data rates may apply. Reply STOP to unsubscribe.”

You may also reach SepticCycle support directly at support@septiccycle.com.

Privacy

Your phone number is used solely for service-related communications from your septic service provider. It is not sold, rented, or shared with third parties for marketing purposes. For more information, see our Privacy Policy or contact your septic service provider directly.