Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of the SepticCycle platform and website at www.septiccycle.com (the “Service”), operated by SepticCycle (“we,” “us,” or “our”). By creating an account or using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

2. Description of Service

SepticCycle is a software-as-a-service (SaaS) platform designed for septic service companies. The Service provides tools for customer management, property and tank tracking, job scheduling, contract management, invoicing, payment processing, compliance tracking, and related business operations.

3. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account.

4. Subscription and Payment

The Service is offered on a monthly subscription basis. By subscribing, you agree to pay the applicable fees as displayed on our website at the time of purchase.

• Subscriptions are billed monthly in advance.
• All fees are in U.S. dollars and are non-refundable except as required by law.
• We may change our pricing with 30 days’ written notice. Continued use after a price change constitutes acceptance of the new pricing.
• If payment fails, we may suspend access to the Service until payment is received.

Free Trial

We may offer a free trial period. At the end of the trial, your subscription will begin unless you cancel before the trial expires. No credit card is required to start a trial.

Credit Card Processing Fee

In addition to the base subscription fee, a monthly Credit Card Processing Fee is added to your SepticCycle subscription invoice. This fee covers the cost of processing your subscription payment and is calculated based on the registered location of your business, as determined by applicable payment processing rates in your jurisdiction.

• The fee amount varies by location and may change if your registered business address changes or if applicable rates in your jurisdiction change.
• The current fee applicable to your account is displayed in your billing settings and on each subscription invoice.
• This fee is separate from any payment processing fees your customers may incur when paying invoices through the Service.
• Like the base subscription fee, this charge is non-refundable except as required by law.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Share your account credentials with unauthorized parties
• Attempt to gain unauthorized access to the Service or its related systems
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to transmit harmful, offensive, or illegal content
• Resell, sublicense, or redistribute access to the Service without our written consent

6. Your Data

You retain all rights to the data you input into the Service (“Your Data”). You grant us a limited license to use, process, and store Your Data solely for the purpose of providing and improving the Service.

• You are responsible for the accuracy and legality of Your Data.
• We will not access, use, or share Your Data except as necessary to provide the Service, comply with law, or as described in our Privacy Policy.
• Your Data is logically isolated from other customers using row-level security policies.
• You may export Your Data at any time through the Service.
• Upon account termination, we will delete Your Data within 90 days unless legally required to retain it.

7. Payment Processing

The Service integrates with Stripe for payment processing. When you connect your Stripe account and accept payments through the Service:

• Payments from your customers are processed by Stripe and deposited directly into your connected bank account.
• You are responsible for complying with Stripe’s terms of service and applicable payment regulations.
• We do not hold, control, or have access to funds processed through Stripe Connect.
• Stripe’s standard processing fees apply and are separate from SepticCycle subscription fees.
• A per-transaction platform fee of $0.01 (one cent) is retained by SepticCycle on each payment processed through the Service. This fee is in addition to Stripe’s standard processing fees and is deducted from the payment amount before funds are transferred to your connected Stripe account.

8. Email Communications

The Service sends transactional emails on your behalf (invoices, appointment reminders, payment confirmations). By using these features, you represent that:

• You have the right to send emails to the recipients you specify.
• You will comply with all applicable anti-spam laws (including CAN-SPAM).
• You will not use the email features to send unsolicited commercial messages.

9. SMS Communications

The Service includes optional SMS messaging features that allow you to send text messages to your customers (appointment reminders, job notifications, payment links, and similar communications). SMS usage is billed as a metered add-on, separate from the base subscription fee.

• SMS charges are based on the number of messages sent each billing period. Your charge will vary from month to month depending on usage.
• The per-message rate applicable to your account is displayed in your account settings and on each subscription invoice.
• SMS usage charges are billed monthly in arrears and appear as a separate line item on your SepticCycle subscription invoice.
• SMS features are subject to carrier filtering, message throughput limits, and applicable regulations including the Telephone Consumer Protection Act (TCPA). You are responsible for obtaining proper consent from recipients before sending SMS messages through the Service.
• You may disable SMS features at any time through your account settings. Disabling SMS will stop future message sending and future usage charges, but charges already incurred in the current billing period remain due.
• We are not responsible for message delivery failures caused by carrier filtering, recipient opt-outs, invalid phone numbers, or other factors outside our control.

10. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of scheduled maintenance.

11. Intellectual Property

The Service, including its design, code, features, documentation, and branding, is owned by SepticCycle and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes.

12. Limitation of Liability

To the maximum extent permitted by law, SepticCycle shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of or inability to use the Service.

Our total liability for any claims arising under these Terms shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

13. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

14. Indemnification

You agree to indemnify, defend, and hold harmless SepticCycle, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney’s fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

15. Termination

You may cancel your subscription at any time. Upon cancellation, your access will continue until the end of your current billing period.

We may suspend or terminate your access to the Service if you violate these Terms, fail to pay subscription fees, or if we reasonably believe your use of the Service poses a risk to the Service or other users. We will provide notice when possible.

16. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the “Last updated” date. Material changes will be communicated via email at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Dallas County, Texas.

18. Contact Us

If you have questions about these Terms, please contact us at:

SepticCycle
Email: legal@septiccycle.com
Website: www.septiccycle.com